Absolutely.

We ask that appointments be managed through this website in the first instance, or via the office (part-time hours) 

Simply call 01304-764024 and select option 1. If there is no answer, please leave a message with your name, contact details, and we will get back to you.

The manned office hours are Monday to Thursday 08:30 to 12:30. You are welcome to leave a message as we will respond to this as soon as possible.

Existing clients may also have their treatment therapist's direct telephone number and email and you are welcome to use this, howeveer please be aware that existing appointments will influence how quickly your therapist will respond. 

We encoruage existing clients to book appointments directly via this webpage or via the office.

When you book you are asked to enter your email and phone number so that you can receive reminders ahead of the session. This is presently managed by Calendly.com.

You will receive:

• email confirmation immediately after booking.
• a reminder email 28 hours before your appointment which you can use to cancel/reschedule if required without incurring late cancellation fees.
• A text 24 hours before.

You will also receive an email after the session requesting feedback.

If you would prefer to arrange an appointment directly with the office then please call 01304-764024. You can request an email confirmation of your appointment time. 

Our online booking allows you to book at least 2 days in advance and up to 60 days ahead. 

if you want an earlier appointment or an appointment that doesn't appear to fit within the availability shown, please call the office or Bridget (OT) to discuss.

Technology can be scary, but after booking you will receive an email confirmation and will also be able to get text and email reminders of the appointment so that you can cancel if required. 

We will have spoken about goals and plans forward at the assessment. You can also call the office to book a session over the phone. 

We work with you and believe in the 'right therapy at the right time.' Let us know what works for you.

This will depend on the goals and rehabilitation agreed upon.

We anticipate that there will be improvements after each session and that these would continue with the appropirate home-program. 

Progress will be governed by presenting physical, emotional and cognitive challenges and our aim is to facilitate success. 

Progress may also depend on third parties involved (e.g. equipment providers, carers, family).

Unforunately not at this time.

Invoices will be sent to you either after each session or after the agreed period discussed at your assessment. 

This is up to you.

We do need to keep clinical records for each session we complete and so we can either do the following:

• Allow 10-15 minutes within the session for administration, meaning a shorter face-to-face session within the allotted time slot, or
• We see you for the full duration of the session and complete administration afterwards.

If there are additional guidelines that are required or correspondence, then this will be invoiced seperately.

Absolutely!  

Please give us at least 24 hours notice to cancel planned sessions as late cancellation may include fees. 

Please give us at least 24 hours notice to cancel planned sessions as late cancellation may include fees. 

If you are unwell and unable to attend, then please notify us by 8:00am by calling 01304-764024 and leave a message if there is no immediate answer.

We ask that anyone with active gastrointestinal and respiratory infections, including diarrhoea, vomitting or COVID cancel their appointment and reschedule  for a later date. 

Unfortunately, our session will start from the booked time.

We may be able to move it back a little if we are notified ahead of time of a potential delay. Please call 01304-764024 to leave a message.

Whether we can move back the session will depend on subsequent availability.